Mandate and Role
The General Insurance OmbudService is the independent, regionally-based, consumer dispute resolution system for the home, car and business insurance industry. The GIO will assist insurance companies and their customers in resolving their differences in fair, independent and impartial environment.
The GIO is governed by a Board of Directors consisting of five Independent and two Industry Directors. The Board will ensure that the organization operates according to an established set of consumer-oriented standards.
The General Insurance OmbudService works to resolve disputes between insurance companies and their customers on claims related matters and interpretation of policy coverage.
However, there are some areas in which the GIO cannot or should not be involved. These include:
- insurance product pricing and business decisions
- settlement procedures established by legislation
- matters that have been, or are, before the courts.